Terms of Service

1. The service

Palmer Answers is an AI receptionist for roofing companies. It answers the calls you don’t get to, collects the caller’s details, and texts you a summary of who called and what they need.

Palmer Answers does not book appointments, give quotes, or make promises on your behalf. When a caller asks something only you can answer, such as pricing or warranties, Palmer Answers writes down the question for you. You decide which jobs to take, when to visit, and what to promise.

2. Text messaging terms

Program description

Palmer Answers Lead Alerts sends text messages to roofing business owners who use Palmer Answers and to staff they designate. Messages include summaries of calls we answer on your behalf (such as the caller’s name, callback number, property address, roofing issue, and availability), alerts for urgent calls such as active leaks or storm damage, and account and service notices such as setup confirmations. We do not send marketing messages through this program.

How you opt in

You opt in when you provide your mobile number and agree to receive text messages from Palmer Answers during setup, such as on our setup request form. After you opt in, we send a confirmation message with instructions for getting help and opting out. If you ask us to send lead alerts to someone else’s mobile number, such as an employee’s, you confirm that person has agreed to receive them.

Demo line texts

Our website lets you try Palmer Answers by calling our demo line, (678) 345-1638. If you call it from a mobile phone, we send one text message to the number you called from after the call ends, with the summary our AI receptionist, Riley, wrote of your call: what it was about, how urgent it sounded, and the name, callback number and city you gave. Next to the demo’s call button or number, before you call, the website tells you: “By calling from a mobile phone, you agree to get a text from Palmer Answers with Riley’s summary of your call, one text per call.” Calling the demo line from a mobile phone after seeing that notice is how you agree to the text. We send one text per demo call, and no more than one a day to the same number. We do not send marketing messages to demo callers or add them to any list. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Message frequency

Message frequency varies. You will generally receive one text for each call we answer for your business, plus occasional account and service messages.

Message and data rates

Message and data rates may apply for any messages we send to you and any messages you send to us. Palmer Answers does not add a separate charge for these texts. If you have questions about your text or data plan, contact your wireless provider.

How to opt out

You can cancel at any time by replying STOP to any message from us. You can also reply CANCEL, END, QUIT, or UNSUBSCRIBE. We will send one message confirming that you’ve been unsubscribed, and after that you will no longer receive text messages from us at that number. If you opt out, you will stop receiving lead alerts by text, so contact us if you want to change where your leads are sent. To start receiving messages again, reply START or contact us.

Getting help

Reply HELP to any message for assistance, or email us at info@palmeranswers.com.

Carriers

Carriers are not liable for delayed or undelivered messages. Message delivery depends on your wireless carrier’s network and is not guaranteed.

Privacy

We handle your mobile number and consent as described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging originator opt-in data and consent will not be shared with any third parties.

3. Your account

You must be at least 18 years old and able to form a binding contract to use Palmer Answers. Give us accurate information about your business, including your greeting, services, and service area, and keep it up to date so calls are answered correctly. You are responsible for activity under your account and for keeping your contact information current.

4. Your responsibilities

• Following up with callers. Palmer Answers passes leads to you. You are responsible for responding to them and for any work, quotes, or commitments you make.
• Following the law. Calls answered by Palmer Answers may be recorded and transcribed. You are responsible for complying with the laws that apply to your business, including any notice or consent requirements for call recording or automated phone systems where you operate.
• Using the service properly. Use Palmer Answers only for your own lawful business. Do not use it to harass, deceive, or send spam, and do not try to disrupt, copy, or reverse-engineer the service.

5. AI limitations and emergencies

Palmer Answers uses artificial intelligence to answer calls. It is built and tested around real roofing calls, but it can occasionally mishear, misunderstand, or summarize a call imperfectly. Confirm important details with the caller before acting on them.

Palmer Answers is not an emergency service and cannot contact emergency services for a caller. Anyone facing a fire, injury, or other emergency should call 911.

6. Fees and billing

The service has a one-time setup fee and a monthly plan, at the prices shown on our website or agreed with you at setup. You pay the setup fee when you sign up, and it covers setting up the service and your first 14 days. Your monthly plan starts 14 days after you pay the setup fee. Unless we agree otherwise, it is billed monthly in advance and renews each month until canceled. If you cancel before those 14 days are up, you will not be charged the monthly fee.

Included calls

The monthly plan includes up to 100 real calls a month. A real call is an answered call that we send you a lead or message text about. Spam, robocalls, sales and solicitation calls, wrong numbers, and callers who hang up before giving a reason are not counted. If your business regularly goes over 100 real calls a month, we will contact you about a plan that fits before anything changes, and we will not charge for extra calls unless you agree to it.

Money-back guarantee

Not happy in your first 2 weeks? We’ll refund the $99. If you ask within 14 days of paying the setup fee, we will refund the full $99 setup fee and cancel your plan, and you will not be charged the monthly fee. To ask, email info@palmeranswers.com or reply to a text from our team. The guarantee applies once per business.

Canceling and refunds

You can cancel at any time by contacting us. Cancellation takes effect at the end of your current billing period, and you will not be charged again. Except for that guarantee, fees already paid are non-refundable except where required by law.

Payments

Payments are processed by Stripe. By signing up, you authorize us to charge your payment method for the setup fee and for each monthly fee until you cancel. We will give you at least 30 days’ notice before changing your price.

7. Your information

You keep ownership of your business information and the lead details we collect for you. You give us permission to use that information to provide, maintain, and improve the service, as described in our Privacy Policy.

8. Our property

Palmer Answers, including Riley, our software, scripts, and website, belongs to us and our licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the service for your business while your subscription is active.

9. Availability and changes

We work to keep Palmer Answers running around the clock, but we cannot promise the service will be uninterrupted or error-free. Calls and texts may occasionally be missed or delayed because of carrier outages, internet problems, maintenance, or other issues outside our control. We may update, add, or change features over time.

10. Disclaimers

The service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee any particular number of leads, jobs, or business results.

11. Limitation of liability

To the fullest extent permitted by law, Palmer Answers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, jobs, or business opportunities, including losses from missed, delayed, or inaccurately summarized calls or messages. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose.

12. Indemnification

You agree to defend and indemnify Palmer Answers against claims arising from your use of the service, your business’s dealings with callers or customers, or your violation of these Terms or the law.

13. Termination

You can stop using the service and cancel at any time. We may suspend or end your access if you violate these Terms, fail to pay, or use the service in a way that could harm others or us. Provisions that by their nature should continue after termination, such as fees owed, disclaimers, limitation of liability, indemnification, and governing law, will continue.

14. Governing law

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-law rules. Any dispute relating to these Terms or the service will be resolved in the state or federal courts located in Georgia, and you and we consent to their jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will post the new version on this page and update the date at the top. If a change is significant, we will notify customers before it takes effect. Continuing to use the service after a change takes effect means you accept the updated Terms.

16. Contact us

Questions about these Terms? Get in touch.

Company

PalmerOS LLC, doing business as Palmer Answers

Email

info@palmeranswers.com

Phone

(678) 575-3885

Website

palmeranswers.com